Shipping Information
Products purchased through the Site are covered by each Merchant’s individual Policy. The Shipping Policies for OneCart® Merchants are available on the Merchant’s store page from the “Store details” link. To view the Shipping Policy of a OneCart Merchant from the home page, click on the “Stores” tab, find the store name, click “Go To Store,” and click the “Store details” link. Products purchased through a link to a third party Merchant’s website are covered by the Merchant’s individual Shipping Policy, which is available on the Merchant’s Web site. Please contact us at hkscustomersupport@shop.com or call 852-3512-9198 should you discover a problem. Our efficient customer service staff will resolve this problem for you immediately.
Standard Shipping Policy
To be eligible for free basic shipping, orders must contain at least HK$1,300.00 in eligible products after all applicable discounts have been applied to the order (excluding taxes and other fees). All orders containing less than HK$1,300.00 of eligible products are eligible for HK$36.00 basic shipping.
The delivery time is fixed for Discovery Bay, Ma Wan and Outlying Islands; Basic Shipping: 09:00 – 16:00.
The Logistics staff will arrange a delivery appointment within 2-4 working days.
Additional Shipping Charges – The following locations will incur an additional shipping fee of HK$100. Any special shipping fees will be paid by the Preferred Customer to the following destinations:
- Lamma Island
Po Lin Monastery
Tong Fuk
Tai O/Ngong Ping
Cheung Sha
Pui O
Mui Wo
Peng Chau
Cheung Chau - All non-eligible items will be charged the selected shipping method fee HK$36.00 basic or HK$44.00 scheduled shipping.
All returned deliveries due to undeliverability or refusal will be charged basic or scheduled rates if shipping is requested.
We reserve the right to change or discontinue free or flat-rate shipping at any time.
Contact UnFranchise® Services at 852 3512 9198 or email to hkcustomersupport@shop.com for order tracking or other delivery issues.
Free shipping may not be offered in conjunction with some coupons/promotions and deals.