送貨服務

Shipping Information

Products purchased through the Site are covered by each Merchant’s individual Policy. The Shipping Policies for OneCart® Merchants are available on the Merchant’s store page from the “Store details” link. To view the Shipping Policy of a OneCart Merchant from the home page, click on the “Stores” tab, find the store name, click “Go To Store,” and click the “Store details” link. Products purchased through a link to a third party Merchant’s website are covered by the Merchant’s individual Shipping Policy, which is available on the Merchant’s Web site. Please contact us at hkscustomersupport@shop.com or call 852-3512-9198 should you discover a problem. Our efficient customer service staff will resolve this problem for you immediately.

Standard Shipping Policy

To be eligible for free basic shipping, orders must contain at least HK$1,300.00 in eligible products after all applicable discounts have been applied to the order (excluding taxes and other fees). All orders containing less than HK$1,300.00 of eligible products are eligible for HK$36.00 basic shipping.

The delivery time is fixed for Discovery Bay, Ma Wan and Outlying Islands; Basic Shipping: 09:00 – 16:00.

The Logistics staff will arrange a delivery appointment within 2-4 working days.

Additional Shipping Charges – The following locations will incur an additional shipping fee of HK$100. Any special shipping fees will be paid by the Preferred Customer to the following destinations:

  • Lamma Island
    Po Lin Monastery
    Tong Fuk
    Tai O/Ngong Ping
    Cheung Sha
    Pui O
    Mui Wo
    Peng Chau
    Cheung Chau
  • All non-eligible items will be charged the selected shipping method fee HK$36.00 basic or HK$44.00 scheduled shipping.

All returned deliveries due to undeliverability or refusal will be charged basic or scheduled rates if shipping is requested.

We reserve the right to change or discontinue free or flat-rate shipping at any time.

Contact UnFranchise® Services at 852 3512 9198 or email to hkcustomersupport@shop.com for order tracking or other delivery issues.

Free shipping may not be offered in conjunction with some coupons/promotions and deals.